Return Policy
WHAT IS YOUR CANCELLATION POLICY?
We do not accept cancellations.
WHAT IS YOUR RETURN POLICY?
Due to the premium and limited nature of our collections, Influence Athleisure maintains a strict return policy to preserve product integrity and fairness.
By placing an order at www.influenceathleisure.com, you agree to the terms outlined below.
1. Return Window
Returns must be initiated within 14 calendar days of the original order date (not delivery date).
Return requests submitted after 14 days from the order date will be automatically declined.
No exceptions.
2. Return Eligibility Requirements
To qualify for return, items must:
- Be unworn
- Be unwashed
- Be free of deodorant, fragrance, makeup, or stains
- Have all original tags attached
- Be returned in original packaging
- Show no signs of wear or alteration
Items that do not meet these requirements will be rejected and returned to the customer at the customer’s expense.
3. Final Sale Items
The following are FINAL SALE and not eligible for return or exchange:
- Pre-order items
- Limited edition drops
- Event-exclusive merchandise
- Sale or discounted items
- Gift cards
- Items marked “Final Sale” at checkout
No exceptions.
4. Fit & Sizing Disclaimer
Customers are responsible for reviewing:
- Product descriptions
- Size charts
- Fit notes
Fit preference (too long, too loose, oversized feel, etc.) does not qualify as a defect.
Sizing-related returns must still meet the 14-day order date window and all return conditions.
5. Store Credit & Refunds
Approved returns will be issued as:
- Store Credit (default)
Refunds to original payment method may be granted at our sole discretion.
Original shipping costs are non-refundable.
Return shipping costs are the responsibility of the customer unless the item is verified defective.
6. Defective Items
If you believe you received a defective item:
- You must contact us within 5 days of delivery
- Include clear photos
- Provide your order number
Claims submitted after 5 days may be denied.
Minor stitching variations, thread ends, fabric texture differences, or normal production variances are not considered defects.
7. Inspection & Approval
All returned items undergo inspection.
If an item:
- Shows signs of wear
- Has odor
- Has been washed
- Is missing tags
- Has visible damage not caused in transit
The return will be denied and shipped back at the customer’s expense.
8. Refused Deliveries
Refused or undeliverable packages will incur:
- Return shipping fees
- Potential restocking fees
Original shipping charges are non-refundable.
9. Chargeback & Dispute Policy
We take fraudulent and unnecessary chargebacks seriously.
By completing a purchase, you confirm:
- You are the authorized cardholder.
- You understand and accept our return window (14 days from order date).
- You agree to contact us directly to resolve any concerns before filing a dispute.
Customers who initiate a chargeback without first contacting Influence Athleisure for resolution will be permanently banned from future purchases.
Fraudulent or unwarranted disputes will be formally contested using:
- IP address verification
- Billing and shipping confirmation
- Carrier delivery confirmation
- Policy acceptance records
- Return window documentation
- We reserve the right to pursue collection efforts for reversed funds in cases of confirmed fraud.
10. Policy Enforcement
Influence Athleisure reserves the right to:
- Refuse returns that do not meet policy standards
- Limit returns from accounts with excessive return patterns
- Update this policy at any time without notice
To Initiate a Return
Email: support@influenceathleisure.com
Include:
- Order number
- Item(s) requesting return
- Reason for return
Returns sent without authorization may be rejected.
WHAT IS YOUR GIFT RETURN POLICY?
We do not accept gift returns. Returns must be initiated by the purchaser of the item under the conditions set forth in our return policy.
CAN I RETURN OR EXCHANGE A SALE ITEM?
We do not accept returns for sale items. ALL SALES ARE FINAL.
WHAT IS YOUR EXCHANGE POLICY?
At Influence Athleisure, our garments are produced in limited quantities and crafted with premium materials. To maintain product integrity and fairness to all customers, we offer exchanges under the conditions outlined below.
By placing an order at www.influenceathleisure.com, you agree to this Exchange Policy.
1. Exchange Window
Exchange requests must be initiated within 14 calendar days of the original order date (not delivery date).
Requests submitted after 14 days from the order date will be automatically declined.
No exceptions.
2. Exchange Eligibility Requirements
To qualify for exchange, items must:
- Be unworn
- Be unwashed
- Be free of fragrance, deodorant, makeup, or stains
- Have all original tags attached
- Be returned in original packaging
- Show no signs of wear or alteration
All exchanges are subject to inspection and approval.
Items that do not meet these standards will be returned to the customer at the customer’s expense.
3. Inventory Availability
Exchanges are subject to inventory availability.
- Replacement sizes or styles are not guaranteed.
- If the requested item is out of stock, store credit will be issued.
- We do not hold inventory without an approved exchange request.
4. Shipping Costs for Exchanges
Customers are responsible for:
- Return shipping costs
- Shipping costs for the replacement item
Shipping fees are non-refundable.
If an item is verified defective, we will cover replacement shipping at our discretion.
5. One Exchange Per Order
Each order is eligible for one exchange only.
Additional exchange requests on the same order will not be approved.
6. Fit & Sizing Disclaimer
Customers are responsible for reviewing:
- Size charts
- Product descriptions
- Fit notes
Fit preference (too long, oversized feel, looser than expected, etc.) does not constitute a defect.
Exchanges for sizing must still meet all eligibility and time requirements.
7. Final Sale Items
The following items are not eligible for exchange:
- Pre-order items
- Limited drops
- Event-exclusive merchandise
- Sale or discounted items
- Gift cards
- Items marked “Final Sale”
No exceptions.
8. Inspection & Approval Process
All returned items are inspected upon receipt.
If an item:
- Shows signs of wear
- Has odor
- Has been washed
- Is missing tags
- Is damaged after delivery
The exchange will be denied and the item returned to the customer at their expense.
9. Chargeback & Dispute Protection
By completing a purchase, you agree to:
- Contact Influence Athleisure directly for resolution before initiating a dispute.
- Abide by our 14-day exchange window from the order date.
Customers who initiate chargebacks instead of using our exchange process may be permanently banned from future purchases.
All disputes will be formally contested using:
- Delivery confirmation
- IP address verification
- Checkout policy acceptance records
- Return window documentation
10. How to Request an Exchange
Email: support@influenceathleisure.com
Include:
- Order number
- Item(s) requesting exchange
- Requested replacement size/style
Exchanges sent without prior authorization may be rejected.
WHAT IF I NEVER RECEIVED MY ITEM?
We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon request, we will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for you to investigate. If an item was lost or stolen, it is your responsibility to file a claim with the shipping carrier to receive compensation for lost or stolen packages that are the fault of the shipping carrier.
HOW DO I CONTACT CUSTOMER SERVICE?
Please contact us via our email at Support@influenceathleisure.com Please make sure to include all relevant information like your order number, style name, size and color so we can better assist you.
We accept PayPal and all major credit cards.
DO YOU SHIP INTERNATIONALLY?
Yes. International shipments may be subject to import taxes, duties and customs fees, which are levied once your package reaches the country of destination, and are the responsibility of the recipient.
DO YOU SHIP TO POST OFFICE BOXES?
Yes, we ship packages to PO Boxes.
HOW DO I CARE FOR MY GARMENTS?
To keep your Influence garments looking great wash after wash, please follow these instructions:
- Turn garment inside out. Machine wash cold. Use gentle cycle.
- Do not iron printed or embroidered areas.
- Avoid drying your garments in a dryer, as this type of drying can be damaging. Instead, lay flat and drip-dry for preservation and a long life.
- If you use a dryer, tumble dry on low heat setting.